Frequently Asked Questions
Find answers to common inquiries about our residential cleaning services in the Dallas area.
Do I need to be home during my cleaning?
No. You do not need to be home as long as your cleaner has safe and secure access to the property. Access instructions can be provided when booking.
Do I need to provide cleaning supplies?
No. Our cleaners arrive with the standard supplies and equipment needed to complete your cleaning. If you have a preferred product or special request, please let us know.
What's included in my cleaning?
Services vary depending on whether you select Standard, Deep, or Recurring Cleaning. Visit our Services page for details on what's included with each option.Â
What is your cancellation and rescheduling policy?
You may cancel or reschedule at no charge with at least 24 hours' notice. Changes within 24 hours' may incur a $50 fee, while same-day cancellations or inability to access the home may be charged 50% of the service total.
What if I'm not satisfied with my cleaning?
Your satisfaction is important to us. If something was missed, please contact us within 24 hours of your cleaning, and we'll work with you to address the concern.